Refund policy

Last Updated: October 2026

At Astofli, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund according to the following policy.

Return Eligibility

Customers may request a return within 30 calendar days after the product has been delivered.

To qualify for a return:

• Items must be unused and in original condition.
• Products must be returned with original packaging and accessories.
• Items showing intentional damage, misuse, or excessive wear may not be eligible.

Non-Returnable Items

The following items cannot be returned:

• Used consumable products or replacement filters that have been opened.
• Customized or personalized products.
• Items damaged by improper use.

Return Process

1. Contact our customer support team at:

   support@astofli.shop

2. Include:
   • Order number
   • Product name
   • Reason for return
   • Photos if the product is damaged
3. Our team will provide return instructions within 1–3 business days.

Return Shipping

• Defective, damaged, or incorrect items: Return shipping cost is covered by Astofli.
• Customer preference returns: Return shipping costs are the responsibility of the customer.

Refund Processing

After receiving and inspecting the returned item:

• Refund processing time: 5–10 business days
• Refunds will be issued to the original payment method.

Order Cancellation

Orders may be canceled before shipment.

Once an order has been shipped, it must follow the return process.