Where do you ship?
We currently ship only within the United States. Orders are fulfilled from our U.S. warehouse.

How much is shipping?
Standard shipping is free for U.S. orders. There is no extra shipping fee.

When does my order ship?
Orders placed before 5:00 PM (UTC+8) start processing the same business day. Orders placed after that start the next business day. Processing takes 1–3 business days. Delivery usually takes 5–10 business days. Tracking is sent by email after shipment.

What can delay delivery?
Weather, carrier delays, holidays, and high order volume can change the delivery time.

Can I cancel an order?
You can cancel before the order ships. After it ships, use the return process.

What is your return window?
You can request a return within 30 calendar days after delivery.

What can be returned?
The item must be unused, in its original condition, and returned with the original packaging and accessories.

What cannot be returned?
Opened consumable cores or replacement filters, customized or personalized products, and items damaged by improper use.

Who pays return shipping?
Astofli covers return shipping for defective, damaged, or incorrect items. For other returns, you pay the return shipping.

How do I start a return?
Email support@astofli.shop with your order number, product name, and reason. Add photos if the item is damaged. We send return instructions within 1–3 business days.

When is the refund issued?
After we receive and inspect the return, the refund is processed in 5–10 business days to the original payment method.

How do I contact you?
Email support@astofli.shop. Hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). We reply within 1–2 business days.

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